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Sterling Services Tour

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Our Facility & Repair Flow Process


 

 

OUR FACILITY - Sterling Services corporate headquarters, located in Matthews, North Carolina, has been serving customers for the last 17 years.
DELIVERY
1) DELIVERY - No matter what delivery service that we receive items from, they are all checked for shipping damage BEFORE the carrier leaves.
RECEIVING
2) RECEIVING - Each item is checked for shipping damage (if any damage occurred during shipping our customer is immediately notified).  Each item and its accessories (i.e. cables, manuals, schematics, etc.) are then assigned a unique tracking number.  We keep all packing lists & purchase orders that are shipped with the item(s). All information is checked against the actual item for discrepancies and a work order is then generated.
EVALUATION
3) EVALUATION - The items then have different areas to be assigned: Repair, Quote, Evaluate or Swap. If an item is in stock the customer is notified that an exchange is possible, and the replacement can generally be shipped that same day.
PRODUCT CLEANSING
4) CLEANING - If an item is evaluated favorable for repair, it is then thoroughly cleaned and prepped.
TECH SHOP REPAIRS
5) TECH SHOP REPAIRS - When repairs are advisable our highly knowledgeable trained staff will then perform their magic.
TEST EQUIPMENT
6) TEST EQUIPMENT - Upon repair, the item is tested again before being sent to the shipping department. Both the tech and shipping personnel double-check the tracking number to make sure the correct item and accessories get back to the correct customer.
SHIPPING
7) SHIPPING - Here at Sterling Services we pride ourselves on our methods of shipping.  For that bulky, sharp-cornered, heavy item, you will receive it nestled in the middle of urethane foam.  For the smaller, more delicate items, they are placed in antistatic bags, sealed and packed tightly. Either way, your item returns in much better shape than when it left!



Save 55 - 85%! Sterling Services PLC sales and repairs are Guaranteed For Life! Unless otherwise stated, the products listed are reconditioned. Product photographs are representative, actual product photographs can be emailed upon request. If you are interested in new products, please contact Sterling Services sales staff.

Email: Sales@SterlingServices.com

Phone: 704-821-3300 or 1-800-280-4602

Fax: 704-821-3333 or 1-800-280-4603

Mailing Address: Sterling Services 3372 Smith Farm Rd. Matthews, North Carolina 28104