Sterling Services Tour

Sterling Services Tour


OUR FACILITY - Sterling Services corporate headquarters, located in Matthews, North Carolina, has been serving customers with new, used and recycled/refurbished parts since 1991.





DELIVERY - No matter what delivery service that we receive items from, they are all checked for shipping damage BEFORE the carrier leaves.





RECEIVING - Each item is checked for shipping damage (if any damage occurred during shipping our customer is immediately notified). Each item and its accessories (i.e. cables, manuals, schematics, etc.) are then assigned a unique tracking number. We keep all packing lists & purchase orders that are shipped with the item(s). All information is checked against the actual item for discrepancies and a work order is then generated.





EVALUATING & CLEANING - The items then have different areas to be assigned: Repair, Quote, Evaluate or Swap/Recycle. If an item is in stock the customer is notified that an exchange is possible, and the replacement can generally be shipped that same day. If an item is evaluated favorable for repair, it is then thoroughly cleaned and prepped.





TECH SHOP REPAIRS - When repairs are advisable our highly knowledgeable trained staff will then perform their magic.





TEST EQUIPMENT - Upon repair, the item is tested again before being sent to the shipping department. Both the tech and shipping personnel double-check the tracking number to make sure the correct item and accessories get back to the correct customer.





SHIPPING - Here at Sterling Services we pride ourselves on our methods of shipping. For that bulky, sharp-cornered, heavy item, you will receive it nestled in the middle of urethane foam. For the smaller, more delicate items, they are placed in antistatic bags, sealed and packed tightly. Either way, your item returns in much better shape than when it left!

PLEASE NOTE: Due to the actual amount of packing material utilized, the box selected for your product's safe delivery may vary from the one utilized by the online shipping estimator. The result being your actual shipping cost may vary from this online estimate. To determine your actual shipping cost prior to check out, please call 1-800-280-4602, ask for Linda in shipping. Thank you.

Sterling Services is hiring technicians right now! Great pay, flexible work schedule, family owned and operated. Call us right now 1-800-280-4602.




Call Tiffany or Buzz for super low pricing on sales and repairs. 1-800-280-4602
Sterling Services PLC sales and PLC repairs are Guaranteed For Life!



Unless otherwise stated, the products listed are reconditioned. Product photographs are representative, actual product photographs can be emailed upon request. Trademarks, brand names and brands appearing on this website are the property of their respective owners. Sterling Services is not an authorized distributor or representative of any manufacturer, brand or product listed. We don't have to charge you those "Authorized Distributor" prices, either. Also, our warranty is much longer than the manufacturers'. How many of them give you a LIFETIME WARRANTY? If you are interested in new products, please contact Sterling Services sales staff at 1-800-280-4602.

PLEASE NOTE: Your purchased item(s) may need to be tested and may not ship on the day of purchase, this includes "Next Day Air" shipments.

Due to the actual amount of packing material utilized, the box selected for your product's safe delivery may vary from the one utilized by the online shipping estimator.

The result being your actual shipping cost may vary from this online estimate AND MAY BE SUBJECT TO CHANGE.

To determine your actual shipping cost prior to checkout, please call 1-800-280-4602, ask for Johnnie in shipping. Thank you.

Phone: 704-821-3300 Fax: 704-821-3333 Physical & Mailing Address: Sterling Services 3372 Smith Farm Road, Matthews, N.C. 28104